system
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To request BIC IT support please send an email to bicadminrt@bic.mni.mcgill.ca following the guidelines provided in this post.
Please provide a descriptive subject line for your email, as this will become the title of your support ticket.
Please copy-paste applicable questions below into the email request.
What is your BIC username?
Please describe the issue you’re having in detail.
What is the name of your BIC workstation and/or storage drive
If the issue relates to a BIC workstation, what is the building and room number where it’s located?
What is the expected behavior VS. what is happening?
Steps to reproduce the problem? (Please include a screenshot if it will help us to understand.)
If the issue relates to a web site, which browser are you using?
Has this happened before, or is it the first time?