Guide: How to request IT support from the BIC

To request BIC IT support please send an email to following the guidelines provided in this post.

Please provide a descriptive subject line for your email, as this will become the title of your support ticket.

Please copy-paste applicable questions below into the email request.

What is your BIC username?

Please describe the issue you’re having in detail.

What is the name of your BIC workstation and/or storage drive

If the issue relates to a BIC workstation, what is the building and room number where it’s located?

What is the expected behavior VS. what is happening?

Steps to reproduce the problem? (Please include a screenshot if it will help us to understand.)

If the issue relates to a web site, which browser are you using?

Has this happened before, or is it the first time?